You reach the airport, your flight is delayed or even cancelled? Flight delay compensation is really a topic travellers should be aware of about, especially in terms of corporate travel planners. Whether it is on account of bad weather like snow, a security alert or possibly a strike, there are many reasons for flight delays and cancellations. But whatever your reason, it implies you will need to stay involuntarily longer with the airport before you travel to your destination or back home. Plus, you may well be qualified for flight delay compensation or even a refund. Below are a few important rules assisting you to to make sure you usually are not neglected of pocket and make the most of the involuntarily gained more time.
From getting refunded for all of your drink and food expenses for you to get a hotel or some alternative transportation, you should know what you will be eligible for. So, should your flight is cancelled or heavily delayed, you’re protected through the Denied Boarding Regulation (EU rule 261/2004 and repealing regulation (EEC) No 295/91).
It applies for EU flights, which include any flights leaving from or reaching an EU airport by having an EU-based airline. Plus, your compensation could be reduced by 50% according to flight distance and the ultimate arrival time. This means the reduced compensation pertains to short haul flights within a couple of hours, to medium haul flights within three hours and to long run flights within four hours. But remember, flight delay compensation is just applicable should it be the airline’s fault (i.e. no act of God applies, for example natural catastrophes, incl. earth quakes, volcanoes or bad weather or political unrest). To claim flight delay compensation simply write to your airline stating the flight number, date, period of delay and reason for the claim. Sometimes airlines try giving you vouchers as flight delay compensation, however, you don’t need to accept them and may request a cash refund instead. If your airline refuses to make up you, contact the Civil Aviation Authority (CAA) for support and advice. Note, technical faults, unless they originate from events which, by their nature or origin, are not part of the normal exercise in the airline, tend not to count as extraordinary circumstances.
Your straight to reimbursement is necessary, when the delay is no less than five hours. You must get a reimbursement within 7 days, for the expense of the flight ticket, the area of the trip not travelled as well as the parts already travelled, as long as they are then useless. Where applicable, you may be even eligible to the earliest possible return flight for your departure destination or rerouting together with a refund.
Throughout the group incentive travel you need to receive assistance from your airline, including food, drinks, two free telephone calls, faxes or emails, along with accommodation and transport transfers both to and from your accommodation – where applicable. This is certainly whatever the reason behind the delay/cancellation.
It’s always good to produce friends, so why not make use of the downtime for extending your network. Try and view the positive of dealing with flight delays. Seen coming from a practical level, you may be able to share costs, e.g. for any taxi into town. Also being friendly towards the airport staff may prove helpful. Specifically in these types of situations they encounter plenty of stressed and unfriendly customers, even though the delay/cancellation is none with their personal fault. If you are friendly they are more inclined that will help you, possibly even offer you some additional advice.
People flying Business Class or being individuals corporate airline loyalty or frequent flyer schemes will already be within the VIP lounge having a nice drink and peanuts. It’s a dexfpky92 quieter and relaxed environment. This can be the best option when the need to wait for a delayed flight. But if you are neither flying business class, nor a member of a loyalty scheme, be advised that sometimes these lounges are not exclusive and also you could possibly access them to get a fee of about £20. This could be less expensive than having your food and drink from an airport bar.
Furthermore, desk agents during these lounges are frequently authorised to make fast, last-minute reservations’ changes there are often far fewer people prior to you from the queue. At least you may enjoy the Wi-Fi and free snacks (or booze!) while you will need to wait. In the matter of a flight cancellation or major delay, and you are at the airport immediately contact the airline you will be travelling with. To improve the ticket and obtain tips on possible options, it is advisable to see your airline’s ticket desk, as quickly as possible. Your small business travel management company should continually provide pro-active telephone support throughout, as Flightline Travel does.
Flight line Travel Management is among the meeting planning services in the UK. We are here to help and provide you a wide array of business travel services and solutions – regardless of what your corporate travel needs can be. Call us on 0844 332 0174 or complete our online enquiry form.